#troubleshooting
grep -l "troubleshooting" /portfolio/* · 3 entriesThe change that wasn't in the ticket
A server started failing after a quiet weekend. Nothing was in the change log, but the file system remembered what had changed.
"Can't reproduce" stopped being an answer
Too many tickets closed as 'can't reproduce' came back. Requiring reproduction notes before closing made the in-house lab part of the process.
1 min readReproduce it in the lab before you touch production
A corporate customer's issue only happened on their system. Rebuilding their setup in the lab found it, without anyone experimenting on production.
1 min read