#postmortems
grep -l "postmortems" /portfolio/* · 2 entriesPostmortem action items that actually close
Good postmortems, and action items that sat open for months. Tracking them like real work, with owners, dates and a monthly review, got them closed.
Postmortems when the instinct is to find someone to blame
High-severity incidents got blameless postmortems. Building the timeline from systems, not memories, made it easier to talk about decisions instead of people.