#sre
grep -l "sre" /portfolio/* · 3 entriesCapping on-call toil at 25%
On-call time was disappearing into repeat manual work. A 25% cap on toil, measured from tickets, gave the rest back to fixing the causes.
A weekly operating review people actually attend
Running weekly operating reviews on live production. The agenda that kept it short, useful and attended, and the numbers prepared before anyone joined.
Standing up an SRE practice inside a global fintech
Design authority for SRE patterns and practices, change-management lead for the transformation, and weekly operating reviews of SLAs on live production.
1 min read