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rajesh.dhar

Experience

GET /career · 15 spans · Kitchener, Ontario, Canada
trace_id rd-2009-11spans 15status OK
span
201020122014201620182020202220242026
dur
thomson-reutersfinastramanulifeopentextearly careereducation (hatched)

All spans, expanded

newest first

  1. Lead Site Reliability Engineer

    Thomson ReutersOct 2021 – present · 5y 0m
    location: Toronto, ONstack: AWS, GCP, Azure, Terraform, Terragrunt, Jenkins, GitHub Actions, Datadog
    • Designs and delivers production-ready systems with AI-driven insights.
    • Builds and runs CI/CD pipelines, bringing AI tooling in where it earns its place.
    • Owns infrastructure monitoring and end-to-end security compliance.
    • Works with a global team on DevOps automation and knowledge sharing.

  2. Lead Reliability Administrator

    OpenTextApr 2021 – Sep 2021 · 6m
    stack: AWS EC2, RDS, VPC, IAM, Route53, S3
    • 24/7/365 incident management against SLAs, with ownership through resolution.
    • Diagnosed outages in high-throughput web applications and network services.
    • Maintained and scaled configuration management; applied ITIL practices.

  3. Expert Site Reliability Engineer

    FinastraSep 2020 – Apr 2021 · 8m
    location: Mississauga, ON
    • Led the SRE process and technical management of cloud-native financial platforms.
    • Design authority for SRE patterns and practices; ran change management for the SRE transformation.
    • Reviewed SLAs on existing production deployments and ran weekly operating reviews.
    • Ran blameless postmortems for high-severity incidents; capped on-call toil at 25%.

  4. Manulife

    employerJan 2018 – Sep 2020 · 2y 9m
    location: Waterloo, ON
    • Three roles, from application performance specialist to platform engineering.

  5. Platform Engineer, DevOps Engineering

    Apr 2019 – Sep 2020 · 1y 6m
    stack: PCF, Azure (AKS), Terraform, Chef, Helm, Vault, Jenkins, GitHub Actions
    • Ran platform workloads mostly on Pivotal Cloud Foundry and Azure, including AKS.
    • Infrastructure and configuration as code with Terraform and Chef.
    • Delivery on Git, SonarQube, Artifactory, Jenkins, PCF and AKS; secrets in HashiCorp Vault.
    • Monitoring and alerting with New Relic, Grafana, Dynatrace and CA APM.
    • Shipped projects in Java, Python, Node.js and Ruby using TDD and continuous integration.

  6. Platform Reliability Engineer

    Jan 2019 – Apr 2019 · 4m
    • Instrumented applications with APM tooling and aggregated metrics into a customer-experience view.
    • Built health and performance dashboards and owned the monitoring roadmap.

  7. Application Performance Development Specialist

    Jan 2018 – Jan 2019 · 1y 1m
    • Led agent-based, agentless, synthetic and scripted monitoring rollouts.
    • Built a "single pane of glass" by aggregating data across monitoring tools.
    • Added machine learning analysis to monitoring and diagnostics.

  8. Master of Management Science, Management of Technology

    University of Waterloo2016 – 2019
    • Completed alongside full-time work at OpenText and Manulife.

  9. OpenText

    employerOct 2012 – Dec 2017 · 5y 3m
    location: Waterloo, ON
    • Two roles over five years in enterprise product support and incident ownership.

  10. Principal Technical Analyst

    Oct 2016 – Dec 2017 · 1y 3m
    • Built and ran lab environments on VMware across data centres.
    • Worked cross-team and cross-product on escalations with leads and management.
    • Mentored junior specialists, led brown-bag sessions and authored white papers.

  11. Senior Technical Analyst

    Oct 2012 – Sep 2016 · 4y 0m
    • Primary contact for corporate customers during support incidents, keeping them informed until resolution.
    • Recreated complex issues in-house to drive resolution across all assigned OpenText products.
    • Kept the ticketing system current with findings, recommendations and resolutions.

  12. College Diploma, Business Operations

    Centennial College2011 – 2012
    • Moved to Canada and completed a business operations diploma.

  13. Technical Support Associate

    WiproJun 2010 – Oct 2010 · 5m
    location: West Bengal, India
    • Technical support for British Telecom clients: device setup, connectivity and resource availability.

  14. IT Infrastructure Consultant

    3i InfotechNov 2009 – Mar 2010 · 5m
    • Reduced downtime by 83% and removed bottlenecks on a real-time basis.
    • Designed and maintained the DBMS for daily operations.
    • Worked onsite and adapted to client requirements.

Stack & credentials

kubectl get pods -A
NAMESPACENAMESTATUSLAST SEEN AT
aiclaude / claude-codeRunningdaily
aiopenai-codexRunningdaily
aigeminiRunningdaily
aicursorRunningdaily
observabilitydatadogRunningthomson-reuters
observabilitynew-relicRunningmanulife
observabilitygrafanaRunningmanulife
observabilitydynatraceRunningmanulife
observabilityprometheusRunningcertified
observabilityca-apmRunningmanulife
cloudaws (ec2, rds, vpc, iam, route53, s3)Runningthomson-reuters
cloudgcpRunningthomson-reuters
cloudazureRunningthomson-reuters, manulife
cloudaks / kubernetesRunningmanulife
cloudpivotal-cloud-foundryRunningmanulife
iacterraform / terragruntRunningthomson-reuters
iacchefRunningmanulife
iachelmRunningmanulife
iachashicorp-vaultRunningmanulife
ci-cdci/cd pipelinesRunningthomson-reuters
ci-cdjenkinsRunningthomson-reuters, manulife
ci-cdgithub-actionsRunningthomson-reuters, manulife
ci-cdsonarqube / artifactoryRunningthomson-reuters, manulife
practiceslos & slasRunningthomson-reuters, finastra
practiceblameless postmortemsRunningthomson-reuters, finastra
practiceincident mgmt (itil)Runningthomson-reuters, opentext
artifact registrycertifications & degrees
  • sre/sla-and-sloVERIFIEDSite Reliability Engineering: Service-Level Agreements and Objectives
  • k8s/monitoring-with-prometheusVERIFIEDKubernetes: Monitoring with Prometheus
  • terraform/network-infrastructureVERIFIEDTerraform: Managing Network Infrastructure
  • ci/github-actionsVERIFIEDLearning GitHub Actions
  • ml/python-and-r:2017VERIFIEDMachine Learning with Python and R · Udemy
  • data/power-bi-with-excelVERIFIEDUsing Power BI with Excel
  • uwaterloo/mmsc-mot:2019DEGREEMaster of Management Science, Management of Technology · University of Waterloo
  • centennial/business-ops:2012DEGREECollege Diploma, Business Operations · Centennial College
  • iiit-kolkata/be-it:2009DEGREEBachelor of Engineering, Information Technology · IIIT Kolkata

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