#mentoring
grep -l "mentoring" /portfolio/* · 3 entriesTurning a hard escalation into a white paper
The same kind of escalation kept landing on the same few people. Writing up how we diagnosed it, and teaching it in brown bags, spread the load.
1 min readShadow, co-lead, lead
Junior specialists were either kept off hard escalations or thrown in alone. A three-step path in between made them ready faster and safer.
1 min readBrown bags instead of the same three experts
Hard escalations queued up behind the same three people. A regular brown-bag session, built from real cases, spread what they knew.
1 min read