#toil
grep -l "toil" /portfolio/* · 1 entryCapping on-call toil at 25%
On-call time was disappearing into repeat manual work. A 25% cap on toil, measured from tickets, gave the rest back to fixing the causes.
On-call time was disappearing into repeat manual work. A 25% cap on toil, measured from tickets, gave the rest back to fixing the causes.